Terms of Service

Welcome to Lightning AI Solutions ("Company", "we", "us", or "our"). By accessing or using our services, you agree to be bound by these Terms of Service ("Terms").

These Terms apply to:

Business Services (B2B):
- Custom AI/automation development projects
- Consulting and advisory services
- Software development and integration
- Any professional services we provide

Consumer Products (B2C):
- Astro AI WhatsApp subscription service
- Any consumer-facing applications
- Website usage

Agreement:
- By using our services, you accept these Terms
- If you disagree, do not use our services
- You must be 18+ years old (or legal age in your jurisdiction)
- You must have authority to enter binding agreements

Specific Service Agreements:
Individual projects may have separate agreements (SOW, contracts) that supplement these Terms.

2.1 Business Services (B2B)

We provide professional services including:
- AI Product Development: Custom AI applications, LLM integration
- LLM Fine-Tuning: Model customization for specific use cases
- Voice AI Agents: Conversational AI for calls and interactions
- Intelligent Automation: Workflow automation, data processing
- AI Analytics: Data analysis, dashboards, insights
- Consulting: Strategy, architecture, implementation guidance

Service Delivery:
- Scope defined in separate agreements/proposals
- Timelines and milestones specified per project
- Deliverables outlined in Statements of Work (SOW)

2.2 Consumer Products (B2C)

Astro AI - WhatsApp Astrology Service:
- AI-powered Vedic astrology predictions
- Personalized birth chart analysis
- Compatibility matching
- Daily horoscopes and guidance
- 24/7 WhatsApp chatbot access

Service Availability:
- Target: 99.5% uptime
- Maintenance windows communicated in advance
- May experience temporary disruptions

2.3 Service Modifications

We reserve the right to:
- Modify, suspend, or discontinue services anytime
- Change features or functionality
- Update pricing for new subscribers
- Require software/system updates

Notification:
- Major changes: 30 days advance notice
- Minor changes: Announced on website/app
- Emergency changes: As soon as possible

3.1 Account Creation

For B2B Clients:
- Provide accurate business information
- Designate authorized representatives
- Maintain current contact details

For B2C Users (Astro AI):
- Register through WhatsApp
- Provide accurate birth information for calculations
- One account per phone number

3.2 Account Security

Your Responsibilities:
- Maintain confidentiality of credentials
- Use strong, unique passwords (B2B portals)
- Notify us immediately of unauthorized access
- Be responsible for all activity under your account

Our Responsibilities:
- Implement industry-standard security
- Encrypt sensitive data
- Monitor for suspicious activity

3.3 Account Termination

You Can:
- Cancel subscription anytime (B2C)
- Terminate service agreements per contract (B2B)
- Delete your account

We Can Terminate If:
- You violate these Terms
- Engage in fraudulent activity
- Abuse or harm the service
- Non-payment of fees
- Upon request with proper notice

4.1 General Obligations

You agree to:
- Provide Accurate Information: Keep all provided information truthful and current
- Comply with Laws: Follow all applicable local, state, national, and international laws
- Respect Others: Don't harass, abuse, or harm other users or our staff
- Appropriate Use: Use services only for intended, lawful purposes

4.2 Prohibited Activities

You MAY NOT:

Technical Abuse:
- Reverse engineer, decompile, or hack our systems
- Introduce viruses, malware, or harmful code
- Overload servers with excessive requests (DDoS)
- Attempt unauthorized access to our systems
- Scrape or extract data without permission

Content Abuse:
- Transmit illegal, harmful, or offensive content
- Spam other users or our systems
- Impersonate others or misrepresent identity
- Distribute copyrighted material without rights

Commercial Misuse:
- Resell or redistribute our services without authorization
- Use for competitive intelligence or competing services
- Sublicense services to third parties

For Astro AI Specifically:
- Use bots or automation to interact with chatbot
- Share your account with others
- Use for commercial astrology services without permission
- Attempt to manipulate or trick the AI
- Harass or abuse the AI chatbot

4.3 Consequences of Violation

If you violate these terms:
- Warning: First offense typically gets a warning
- Suspension: Temporary service suspension
- Termination: Permanent account termination
- Legal Action: Pursuit of damages if applicable
- No Refunds: Fees not refunded for violations

5.1 Engagement Process

1. Discovery: Initial consultation and requirements gathering
2. Proposal: We provide scope, timeline, and pricing
3. Agreement: Sign SOW or contract
4. Deposit: Pay initial deposit (typically 30-50%)
5. Execution: Project work begins
6. Delivery: Deliverables provided at milestones
7. Final Payment: Upon project completion

5.2 Statement of Work (SOW)

Each project governed by SOW specifying:
- Detailed scope and deliverables
- Timeline and milestones
- Payment schedule
- Acceptance criteria
- Change request process

5.3 Change Requests

Scope Changes:
- Must be requested in writing
- We'll provide impact analysis (time, cost)
- Requires mutual agreement
- May affect timeline and pricing

Client-Requested Changes:
- Additional fees may apply
- Timeline adjusted accordingly
- Documented in change order

5.4 Client Responsibilities

You must:
- Provide timely feedback (within agreed timeframes)
- Supply necessary information, materials, access
- Designate decision-makers
- Review and approve deliverables promptly
- Make timely payments

Delays:
If your delays impact project:
- Timeline may be extended
- Additional fees may apply for extended work
- We reserve right to pause project

6.1 Subscription Plans

Monthly Plan:
- ₹299/month
- Auto-renews monthly
- Cancel anytime

Quarterly Plan:
- ₹799 for 3 months
- 11% savings vs monthly
- Auto-renews every 3 months

Yearly Plan:
- ₹2,999 for 12 months
- 17% savings vs monthly
- Auto-renews annually

6.2 Auto-Renewal

How It Works:
- Subscriptions automatically renew unless cancelled
- Charged to payment method on file
- Renewal reminder sent 3 days before charge

Price Changes:
- Current subscribers: 30 days notice of price changes
- New subscribers: Pay current rates

6.3 Cancellation

How to Cancel:
- WhatsApp: Message "Cancel subscription"
- In-app: Settings → Cancel Subscription
- Email: umang@lightningaisolutions.in

When It Takes Effect:
- Cancellation effective at end of current billing period
- You retain access until period ends
- No partial refunds for current period (unless within 7-day guarantee)

Re-Activation:
- Can re-subscribe anytime
- Previous data retained for 2 years

6.4 Free Trials (If Offered)

If we offer free trial:
- Must provide payment method
- Auto-converts to paid after trial unless cancelled
- Cancel before trial ends to avoid charge
- One trial per user

6.5 Service Features

What's Included:
- Unlimited questions to AI chatbot
- Birth chart analysis
- Compatibility checking
- Daily horoscopes
- Personalized predictions

Limitations:
- AI responses may take 1-2 seconds
- Service availability: Target 99.5% uptime
- WhatsApp must be installed and working
- Requires internet connection

7.1 Our Intellectual Property

We Own:
- Website, app, and service design
- Lightning AI Solutions name, logo, branding
- All software, code, and algorithms we create
- Documentation, methodologies, frameworks
- Pre-existing intellectual property
- General tools and templates

Your Obligations:
- Don't copy, modify, or distribute our IP
- Don't remove copyright notices
- Don't use our trademarks without permission
- Don't reverse engineer our software

7.2 Client IP (B2B Services)

You Own:
- Data and content you provide us
- Your pre-existing intellectual property
- Final deliverables specified in agreement

We Own:
- General methodologies and techniques
- Reusable code components and tools
- Know-how and expertise gained

Specific Terms:
- Detailed in individual SOW/contracts
- May vary by project type
- Licenses specified per agreement

Our Rights:
- Use general knowledge from projects
- Improve our methodologies
- Develop similar solutions for others

7.3 Portfolio and Case Studies

We May:
- Showcase your project in our portfolio (with permission)
- Use as case study in marketing materials
- Display screenshots or descriptions

Your Control:
- You can request confidentiality in agreement
- You can require NDA before discussions
- Can ask to remain anonymous in case studies

7.4 User Content (Astro AI)

You Retain Ownership of:
- Questions you ask
- Personal information provided
- Birth data

You Grant Us License to:
- Process your questions through AI
- Use anonymized data to improve service
- Store conversation history for your access

We Don't:
- Claim ownership of your birth data
- Share your specific predictions with others
- Use your personal data for unrelated purposes

7.5 Third-Party IP

If project involves third-party content:
- You're responsible for obtaining rights/licenses
- You warrant you have right to use it
- You indemnify us against IP claims

Open Source:
- We may use open-source libraries
- You receive appropriate licenses
- Specified in deliverables documentation

8.1 B2B Services - Project Fees

Pricing Models:
- Fixed-Price: Total project cost agreed upfront
- Time & Materials: Hourly/daily rates × actual time
- Retainer: Monthly fee for ongoing services

Payment Schedule (Fixed-Price):
- Typically: 30-50% deposit, remaining at milestones
- Example: 40% deposit, 30% midpoint, 30% completion
- Specified in each SOW

Payment Schedule (Time & Materials):
- Invoiced weekly, bi-weekly, or monthly
- Based on time tracking logs
- Detailed breakdown provided

Payment Schedule (Retainer):
- Billed monthly in advance
- Covers agreed hours or deliverables
- Unused hours typically don't roll over

8.2 B2C Subscriptions - Astro AI

Payment Methods:
- UPI (PhonePe, Google Pay, Paytm) - India only
- Credit/Debit cards - International accepted
- Net banking - India only
- In-app purchases (if applicable)
- International cards: Visa, Mastercard, Amex accepted

International Payments:
- All prices in INR (Indian Rupees)
- Currency conversion by your bank/card issuer
- Exchange rates determined by payment provider
- Your bank may charge international transaction fees (2-4%)
- We don't control or receive currency conversion fees

Payment Processing:
- Processed securely via Razorpay/Stripe
- We don't store full payment details
- Auto-renewal charges automatic
- PCI DSS compliant processors

Failed Payments:
- Retry attempted 2-3 times
- Account suspended if payment fails
- Email notification sent
- Reinstate upon successful payment
- For international cards: Check with bank if blocked

Currency and Pricing:
- Prices displayed in INR
- Approximate conversions shown for reference only
- Actual charge based on exchange rate at transaction time
- No price adjustments for currency fluctuations

8.3 Invoices and Receipts

B2B:
- Invoices include GST (18%)
- Sent via email
- Payment due within 15 days unless specified otherwise
- Receipts provided upon payment

B2C:
- GST included in subscription price
- Receipt sent via email
- Available in-app/WhatsApp

8.4 Late Payments (B2B)

Consequences:
- 5 days overdue: Reminder email
- 10 days overdue: Work may be paused
- 15 days overdue: Suspension of services
- 30 days overdue: Contract termination, legal action

Interest:
- Late payments may accrue 2% monthly interest
- You're responsible for collection costs

8.5 Taxes

India:
- GST (18%) applies to all services
- Included in B2C prices
- Added to B2B invoices
- We're registered under GST

International Clients/Subscribers:

Your Tax Obligations:
You are solely responsible for determining and paying any taxes applicable in your jurisdiction, including but not limited to:

- European Union: VAT (varies by country: 19-27%)
- United Kingdom: VAT (20%)
- Australia: GST (10%)
- Canada: GST/HST/PST (varies by province: 5-15%)
- Singapore: GST (9%)
- New Zealand: GST (15%)
- USA: Sales tax (varies by state, if applicable)
- Other Countries: Local sales tax, VAT, or service tax

Reverse Charge Mechanism (B2B EU):
- EU business clients may need to self-account for VAT under reverse charge
- You're responsible for compliance with your country's tax laws
- We provide invoices showing "Export of Services - No Indian GST"

We Don't Collect International Taxes:
- We're based in India and collect only Indian GST
- We don't register for VAT/GST in other countries
- You must self-report and pay local taxes if required
- Consult your local tax advisor

Tax Documentation:
- We provide proper invoices for all transactions
- Invoices include our GSTIN (Indian tax number)
- Available for download/email upon request
- Can provide additional documentation if needed for your tax filing

B2B Invoices:
- Show company details, GSTIN, service description
- Clearly state "Export of Services" for international clients
- Include your company details as provided

Digital Services Tax:
- Some countries impose digital services tax
- Examples: UK (2%), France (3%), Italy (3%)
- You're responsible for determining applicability and compliance

8.6 Refunds

See our Refund Policy for complete details:
- B2B: Based on work completed
- B2C: 7-day money-back guarantee
- Exceptions apply

9.1 What is Confidential Information

From You:
- Business plans, strategies, financials
- Proprietary data, trade secrets
- Personal information (for Astro AI)
- Any information marked "confidential"
- Information reasonably considered sensitive

From Us:
- Pricing strategies
- Methodologies and processes
- Source code and algorithms
- Business plans

9.2 Our Obligations

We will:
- Protect: Use reasonable security measures
- Limit Access: Share only with team members who need to know
- Not Disclose: Won't share without your permission
- Not Use: Won't use for purposes other than providing services

9.3 Exceptions

We may disclose if:
- Required by Law: Court order, subpoena, legal obligation
- Public Information: Already publicly available
- Previously Known: We knew before you told us
- Independently Developed: We created independently
- With Permission: You authorize disclosure

9.4 Duration

During Service:
- Confidentiality applies throughout engagement

After Service:
- Continues for 3 years after termination (B2B)
- Continues indefinitely for personal data (B2C)

9.5 Non-Disclosure Agreements (NDAs)

For sensitive projects:
- We can sign mutual NDAs
- Request before sharing sensitive information
- Standard template available
- Custom NDAs considered case-by-case

10.1 Our Warranties (B2B Services)

We Warrant That:
- Services performed in professional, workmanlike manner
- We have necessary skills and expertise
- Deliverables will substantially conform to specifications
- We have rights to deliver contracted services
- Work doesn't infringe third-party IP (to our knowledge)

Warranty Period:
- Typically 30-90 days after delivery (specified in SOW)
- We'll fix errors or non-conforming deliverables
- Limited to correction of defects, not feature additions

10.2 Service Disclaimers

SERVICES PROVIDED "AS IS":

For B2C (Astro AI):
- Astrological predictions are for entertainment purposes
- Not professional medical, legal, or financial advice
- Accuracy of predictions not guaranteed
- AI may make errors or give unexpected responses
- Results may vary

For AI Services Generally:
- AI outputs may be unpredictable
- May contain errors or biases
- Should be reviewed before use in production
- No guarantee of specific outcomes

10.3 No Warranties Beyond Those Stated

TO MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM:

- Merchantability: No warranty that services fit general market needs
- Fitness for Purpose: No warranty for your specific use case
- Non-Infringement: Beyond our express warranties
- Quiet Enjoyment: No guarantee of uninterrupted service
- Accuracy/Reliability: AI and software may have errors
- Third-Party Services: No control over WhatsApp, payment processors, etc.

10.4 Your Acknowledgment

You Acknowledge:
- AI is emerging technology with limitations
- Software may have bugs
- Internet services may be disrupted
- Results depend partly on your inputs and cooperation
- You're responsible for evaluating outputs before use

10.5 Warranty Claims

To Claim Warranty:
1. Notify within warranty period
2. Provide details of defect/non-conformance
3. Allow reasonable time to remedy
4. We'll repair, replace, or refund (our choice)

Limitations:
- Our sole obligation for warranty claims
- No warranty if defect caused by misuse, modifications, or third-party actions

11.1 Types of Damages Excluded

TO MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR:

Indirect Damages:
- Loss of profits, revenue, or business opportunities
- Loss of goodwill or reputation
- Loss of data (beyond what we store)
- Cost of substitute services
- Business interruption

Consequential Damages:
- Damages arising from your use of deliverables
- Third-party claims against you
- Harm to relationships or opportunities

Incidental Damages:
- Additional costs incurred due to service issues

Punitive Damages:
- Damages intended to punish

This Applies EVEN IF:
- We were advised of possibility of damages
- Damages were foreseeable
- Limited remedy fails of essential purpose

11.2 Maximum Liability Cap

Our total liability to you shall not exceed:

For B2B Clients:
- Amount you paid in the 12 months preceding claim
- For fixed-price projects: Total project fee
- Minimum: ₹10,000 (ten thousand rupees)

For B2C Subscriptions:
- Amount you paid in the 12 months preceding claim
- Typically: ₹299-₹2,999 depending on plan
- Minimum: ₹299 (two hundred ninety-nine rupees)

11.3 Exceptions

Liability cap does NOT apply to:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Gross negligence or willful misconduct
- Violations of applicable laws
- Indemnification obligations (see Section 12)
- Payment obligations
- Matters that cannot be limited by law

11.4 Allocation of Risk

These limitations reflect:
- Allocation of risk between parties
- Pricing of services
- Availability of insurance
- Industry standards

You acknowledge:
- You've had opportunity to review these terms
- You accept this allocation of risk
- Pricing reflects these limitations

11.5 Multiple Claims

If multiple claims:
- All arising from same facts treated as one claim
- Liability cap applies to aggregate of all claims
- Not separate caps per claim

11.6 Third-Party Actions

If a third party sues you related to our services:
- Our liability still subject to these limitations
- See Indemnification section for our defense obligations

12.1 Your Indemnification of Us

You agree to indemnify, defend, and hold harmless Lightning AI Solutions, our officers, employees, contractors, and agents from any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from:

Your Conduct:
- Your violation of these Terms
- Your use of services in violation of law
- Your negligence or willful misconduct

Your Content:
- Content you provide is infringing, defamatory, or illegal
- Claims that your data violates third-party rights
- Your failure to obtain necessary permissions

Your Users (B2B):
- Actions of your employees, contractors, or end-users
- Misuse of deliverables we provided
- Claims by your customers

Excluded:
- Caused solely by our negligence or breach
- Covered by our indemnification (see below)

12.2 Our Indemnification of You (B2B Only)

We agree to indemnify you from claims that:
- Deliverables we created infringe third-party IP rights
- Our services violated applicable laws (where we had control)

Conditions:
- You notify us promptly of claim
- We have sole control of defense
- You cooperate reasonably in defense
- Claim relates to services we provided (not your modifications)

Our Remedies:
- Defend the claim at our expense
- Settle the claim
- Obtain right for you to continue using deliverables
- Replace with non-infringing alternative
- Refund fees paid and terminate service (last resort)

Excluded:
- Claims arising from your specifications or requirements
- Your modifications of deliverables
- Use with non-approved third-party services
- Continued use after we advised to stop

12.3 Indemnification Process

Notice:
- Provide prompt written notice of claim
- Delay in notice doesn't void indemnification unless we're prejudiced

Control:
- Indemnifying party controls defense and settlement
- Indemnified party may participate at own expense

Cooperation:
- Indemnified party must cooperate reasonably
- Provide information, documents, testimony

Settlement:
- Indemnifying party needs consent before settling if it affects indemnified party
- Consent not to be unreasonably withheld

13.1 Term

These Terms:
- Effective when you accept them
- Continue while you use our services

Specific Services:
- B2B Projects: Duration specified in SOW
- B2C Subscriptions: Month-to-month or term purchased
- Retainers: Ongoing until terminated

13.2 Termination by You

B2C Subscriptions:
- Cancel anytime through app/WhatsApp
- Effective at end of current billing period
- See Refund Policy for refund eligibility

B2B Services:
- Fixed-Price: Per termination clause in SOW
- Time & Materials: 7 days written notice typically
- Retainers: 30 days written notice usually
- May owe payment for work completed

13.3 Termination by Us

We may terminate if:
- You violate these Terms
- Non-payment of fees
- Abusive or harmful behavior
- Fraud or illegal activity
- Provide false information
- Risk to our systems or other users

Notice:
- Immediate: For serious violations (security, fraud, abuse)
- 7 days: For payment issues (with cure period)
- 30 days: For convenience (B2C subscriptions)

B2B Projects:
- Termination terms specified in SOW
- Typically requires material breach and cure period

13.4 Effect of Termination

Upon Termination:

You Must:
- Cease using services immediately
- Return or destroy confidential information
- Pay all outstanding fees
- Stop representing association with us

We Will:
- Provide final invoice (B2B)
- Process any eligible refunds
- May retain data per retention policy

What Happens to Data:
- B2C: Account data deleted after 30 days (backup retention per privacy policy)
- B2B: Deliverables delivered; we may retain copies per agreement

13.5 Survival

The following provisions survive termination:
- Payment obligations
- Confidentiality
- Intellectual property rights
- Indemnification
- Limitation of liability
- Dispute resolution
- Any provision that by nature should survive

14.1 Governing Law

These Terms governed by:
- Laws of India
- Courts of Anand, Gujarat, India have exclusive jurisdiction

International Users:
- May have additional rights under local consumer protection laws
- Local mandatory consumer laws apply where required by law and cannot be contracted out
- These Terms don't limit rights you cannot waive under your local law
- If conflict between these Terms and mandatory local consumer law, local law prevails

Examples of Mandatory Local Laws:
- EU: Consumer Rights Directive, GDPR
- UK: Consumer Rights Act 2015
- Australia: Australian Consumer Law (ACL)
- California: CCPA, California Consumer Legal Remedies Act
- Canada: Consumer Protection Acts (varies by province)

Jurisdiction Selection:
- Indian law applies to contractual interpretation
- Local consumer protection laws apply to consumer rights
- You may bring consumer claims in your local jurisdiction if your local law permits

14.2 Informal Resolution

Before formal action, parties agree to:
1. Notify: Send written notice describing dispute
2. Discuss: Meet (in-person or video call) to discuss
3. Negotiate: Attempt good faith resolution for 30 days

Contact for Disputes:
- Email: umang@lightningaisolutions.in
- Subject: "Dispute Resolution - [Brief Description]"

14.3 Mediation (Optional)

If informal resolution fails:
- Either party may request mediation
- Neutral mediator mutually agreed upon
- Mediation in Anand, Gujarat or remotely
- Costs split equally
- Non-binding but encouraged

14.4 Arbitration (For B2B Disputes Over ₹1 Lakh)

For business disputes exceeding ₹1,00,000:

Binding Arbitration:
- Single arbitrator mutually agreed
- If no agreement, appointed per Arbitration Act
- Venue: Anand, Gujarat, India
- Language: English or Hindi
- Rules: Arbitration and Conciliation Act, 1996

Arbitration Process:
- Written submissions
- Optional hearing
- Decision within 90 days if possible
- Award is final and binding
- Limited grounds for appeal

Costs:
- Each party bears own legal fees
- Arbitrator fees split equally
- Prevailing party may recover costs

Consumer Protection Rights (B2C Only):
- B2C users (Astro AI subscribers) retain the right to approach Consumer Protection Authorities under the Consumer Protection Act 2019
- This arbitration clause does not waive your statutory consumer rights
- You may choose consumer forum or arbitration, not both

14.5 Court Litigation (For Smaller Disputes)

For disputes under ₹1 Lakh or B2C disputes:
- May proceed directly to court
- Jurisdiction: Courts of Anand, Gujarat, India
- Consumer disputes: Consumer court jurisdiction applies

14.6 Injunctive Relief

Notwithstanding above:
- Either party may seek immediate injunctive relief in court
- For IP infringement, breach of confidentiality, urgent matters
- Without waiting for informal resolution or arbitration

14.7 Class Action Waiver

You agree:
- Disputes resolved individually, not as class action
- Cannot bring claims on behalf of others
- Cannot join claims with other users
- (May not apply in some jurisdictions - consumer law governs)

14.8 Time Limit

Claims must be filed within:
- B2B: 3 years from when dispute arose
- B2C: Per applicable consumer protection laws (typically 2-3 years)
- IP Claims: Per copyright/trademark law

15.1 Entire Agreement

These Terms, along with:
- Privacy Policy
- Cookie Policy
- Refund Policy
- Any SOW or service agreement
- Any other referenced policies

Constitute entire agreement between parties regarding services.

Supersedes:
- All prior oral or written agreements
- Prior versions of Terms
- Conflicting provisions in other documents (except signed contracts)

15.2 Amendments

We may modify these Terms:
- Post updated version on website
- Update "Last Updated" date
- Notify of material changes

Your Options:
- Review changes
- Continue using services = acceptance
- Discontinue if you disagree

Existing Contracts:
- B2B: Existing SOWs governed by terms at signing
- B2C: New terms apply to continued use after notice period

15.3 Severability

If any provision invalid or unenforceable:
- Remaining provisions remain in full effect
- Invalid provision modified to be enforceable
- Parties' intent preserved to maximum extent

Examples:
- Limitation of liability reduced if cap illegal
- Waiver removed but rest of terms remain

15.4 Waiver

No waiver unless:
- In writing and signed
- Specific to the provision and instance
- Doesn't waive future violations

Failure to enforce:
- Doesn't waive our right to enforce later
- Doesn't establish precedent or pattern

15.5 Assignment

You May Not:
- Assign or transfer these Terms without our written consent
- Delegate obligations
- Sublicense services

We May:
- Assign to affiliates, subsidiaries
- Transfer in connection with merger, acquisition, sale
- Delegate to contractors (while remaining responsible)

Effect of Assignment:
- Assignee assumes all obligations
- You'll be notified of material assignments

15.6 Force Majeure

Neither party liable for failure to perform due to:
- Natural disasters (earthquake, flood, fire)
- War, terrorism, civil unrest
- Government actions, embargoes
- Pandemics, epidemics
- Internet/telecommunications outages
- Acts beyond reasonable control

Obligations:
- Notify other party promptly
- Use reasonable efforts to mitigate
- Resume performance when able

If prolonged (90+ days):
- Either party may terminate affected services
- Refund for undelivered portion

15.7 Notices

How to Send Notices:

To You:
- Email to address on file
- In-app notification (B2C)
- WhatsApp (for Astro AI)
- Considered received when sent

To Us:
- Email: umang@lightningaisolutions.in
- Physical mail:
6/A Chinar Gulnar
Anand Vidhyanagar Road
Anand, Gujarat, India - 388001
- Considered received when we acknowledge or 3 days after sending

Legal Notices:
- Must be in writing
- Sent to addresses above

15.8 Relationship of Parties

Independent Contractors:
- We're independent contractors
- No partnership, joint venture, agency, or employment
- Neither party has authority to bind the other
- No third-party beneficiaries

15.9 Export Control

If services involve software:
- Subject to Indian export control laws
- May be subject to US or other export regulations
- You're responsible for compliance
- Won't use in sanctioned countries

15.10 Language

Controlling Language:
- These Terms written in English
- English version controls if translated
- Disputes resolved based on English text

15.11 Electronic Signatures

Acceptance:
- Electronic acceptance valid (clicking "I agree", using service)
- Electronic signatures legally binding
- Electronic records admissible in disputes

16.1 Astro AI Specific Terms

Astrological Content:
- For entertainment and personal insight only
- NOT professional advice (medical, legal, financial, psychological)
- Predictions based on Vedic astrology principles
- Accuracy not guaranteed
- Should not replace professional consultation

Birth Information:
- You're responsible for accuracy
- Inaccurate data = inaccurate predictions
- We calculate charts based on data you provide

AI Limitations:
- Responses generated by AI (GPT-4/Claude)
- May occasionally produce errors
- May give unexpected or inappropriate responses
- Should be taken with reasonable judgment

WhatsApp Platform:
- Requires active WhatsApp account
- Subject to WhatsApp's Terms of Service
- We don't control WhatsApp's platform
- Interruptions possible due to WhatsApp issues

Not a Substitute for:
- Medical or mental health professionals
- Legal advice or attorneys
- Financial advisors or accountants
- Relationship counseling
- Any professional licensed service

Our Recommendation:
- Use as one input among many for life decisions
- Consult professionals for serious matters
- Apply critical thinking to predictions
- Enjoy as entertainment and self-reflection tool

16.2 B2B AI Services Specific Terms

AI Model Outputs:
- Generated by AI; may be unpredictable
- Should be reviewed before production use
- May contain biases from training data
- Accuracy not guaranteed for all use cases

Model Fine-Tuning:
- Based on your provided training data
- Quality depends on data quality and quantity
- May require multiple iterations
- Results vary by use case

Voice AI Agents:
- May misunderstand or misinterpret speech
- Accuracy affected by background noise, accents
- Should be tested thoroughly before deployment
- Human oversight recommended

Data Requirements:
- You must have rights to data provided for training
- You're responsible for data privacy compliance
- We'll sign DPAs if required

Responsible AI:
- We follow ethical AI development practices
- Will advise on potential risks and limitations
- Will not develop harmful AI systems
- You're responsible for use of delivered AI systems

17.1 How We Update

We may modify Terms for:
- New features or services
- Legal or regulatory changes
- Security improvements
- Clarifications or corrections
- Industry best practices

17.2 Notification Process

Material Changes:
- Email to registered email address
- Prominent notice on website/app
- 30 days before effective date (when possible)

Minor Changes:
- Updated "Last Updated" date
- Posted on website

17.3 Your Options

If you disagree with changes:
- Stop using services before effective date
- Cancel subscription (see Refund Policy)
- Provide feedback before effective date

Continued use after effective date = acceptance of new Terms

17.4 Version History

We maintain history of Terms:
- Available upon request
- Shows what changed and when
- Helps resolve questions about which version applies

18.1 General Inquiries

Lightning AI Solutions

Founder & CEO: Umang Patel

Email: umang@lightningaisolutions.in

Phone/WhatsApp: +91 9426154668

Address:
6/A Chinar Gulnar
Anand Vidhyanagar Road
Anand, Gujarat, India - 388001

18.2 Specific Departments

For Technical Support:
- Astro AI: WhatsApp +91 9426154668
- B2B Services: umang@lightningaisolutions.in

For Billing/Payments:
- Email: umang@lightningaisolutions.in
- Subject: "Billing Inquiry"

For Legal/Compliance:
- Email: umang@lightningaisolutions.in
- Subject: "Legal Inquiry"

For Privacy Concerns:
- See Privacy Policy Contact section
- Email: umang@lightningaisolutions.in

For Dispute Resolution:
- Email: umang@lightningaisolutions.in
- Subject: "Dispute Resolution"

18.3 Business Hours

Support Hours:
- Monday-Saturday: 10:00 AM - 7:00 PM IST
- Sunday: Closed (emergency support available)

Response Times:
- Astro AI technical: Within 24 hours
- B2B clients: Within 2 business days
- General inquiries: Within 3-5 business days
- Urgent matters: Tag as "URGENT" in subject

18.4 Social Media

Official Channels: [To be added when available]
- LinkedIn: [Company Page]
- Twitter: [Handle]
- Instagram: [Handle]

Note: Only official channels listed here authorized to represent us.

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Acceptance

By using Lightning AI Solutions' services (including but not limited to Astro AI, website, and any professional services), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Last Updated: October 30, 2025
Version: 2.0
Effective Date: October 30, 2025